FairPlay.fm Support Centre

How do I change my subscription?

WATCH THE TUTORIAL VIDEO HERE

  1. Hover the cursor over your username, in the top right corner of the page.

  2. A dropdown list will appear directly below your username.

  3. Click the ‘account’ option on this list.

  4. You will be taken to a page displaying a number of account options. On the right-hand side, you will see a section entitled ‘Subscription’. Below this you will see the section ‘Subscription plan’, telling you which subscription you are currently on.

  5. Click the green ‘Change’ button, below the ‘Subscription plan’ section.

  6. You will be brought to a page displaying the all available subscription options (apart from the one you are currently on). Each tier will show the cost and a description of what the subscription provides.

  7. Choose one of the three options.

  8. You will be taken to a page asking you to confirm your choice.

  9. Click the green ‘Confirm’ button.

  10. You will automatically be taken to the ‘PayPal’ login page, and asked to enter your login details (if you are not already logged in to PayPal – if you are already logged in, you will be taken directly to your PayPal account). Enter your PayPal email address and password and click ‘Log In’.

  11. You will be asked to confirm the payment details of your new subscription.

  • NB: If you change subscription within 2 weeks of the date of your monthly rollover, your current plan will stay in place until then. Your new plan will then take over on the date of renewal. If you change subscription before 2 weeks of the date of your monthly rollover, your current plan will change with immediate effect.
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